Refund policy

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, uninstalled, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Submit a return request

Click the profile icon in the store's navigation, or click on the link in the footer, and then request a return.

1. Log in to your account:
   1. In the "Email" field, enter your email address, and then click "Continue".
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions.  After the product is returned, you receive a refund less any applicable fees.  Return shipping is at the expense of the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions & Non‑Returnable Items 
Some items cannot be returned. Please review this section carefully before placing your order.

 The following are non‑returnable:

• Made‑to‑order items
• Special‑order items
• Items marked as non‑returnable or final sale on the product page
• Installed, used, or modified parts
• Items not in their original packaging or missing components

Made‑to‑order and special‑order products are built or sourced specifically for your vehicle and cannot be returned or canceled once the order has been placed, except in cases of damage, defect, or our error. For questions about whether an item is considered made‑to‑order or special‑order, please contact us before purchasing.

These exceptions apply in addition to any other conditions described in this Refund Policy and our Shipping Policy."

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 180 business days have passed since we’ve approved your return, please contact us at support@wiscomotors.com or call (920) 677-4010.